Where to you find quality, expert, friendly service? When you need help, do you really expect it for free? A service center must provide both expert service and quality customer service. If you do a great job with machines, but lack people skills; get help with people skills.
One technician sits hidden away in his dark shop. Anyone who disturbs him learns to take their lives in their own hands. How much business, do you think he will enjoy?
Another technician enthusiastically greets every customer with a smile and a sympathetic ear. He takes good care of the machine and its owner. What difference does it make to his business?